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	<title>Comments on: That&#8217;s the way to do it</title>
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		<title>By: Simon Wakeman</title>
		<link>http://prandsocial.com/2008/12/04/thats-the-way-to-do-it/comment-page-1/#comment-39</link>
		<dc:creator>Simon Wakeman</dc:creator>
		<pubDate>Thu, 11 Dec 2008 21:09:27 +0000</pubDate>
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		<description>great example - while I work in comms now, a long time ago I did a placement as a retail mananger.
my boss taught me that if a customer complains, agree with them - a completely disarming technique and a great way of diffusing a confrontational situation.
the same applies in the interview situation - it just takes the organsiational and personal confidence from the interviewee to do it!
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		<content:encoded><![CDATA[<p>great example &#8211; while I work in comms now, a long time ago I did a placement as a retail mananger.<br />
my boss taught me that if a customer complains, agree with them &#8211; a completely disarming technique and a great way of diffusing a confrontational situation.<br />
the same applies in the interview situation &#8211; it just takes the organsiational and personal confidence from the interviewee to do it!</p>
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